Does Warranty Cover Cracked Screen

  • Thanks for the A2A. Assuming you're talking about AppleCare in general and not AppleCare+: When you call in, the first thing we need to do is assess where you are with your device's support, so we can help you figure out your best options.
  • Apr 29, 2011  So I bought a Samsung HDTV a couple of months ago, and just a few minutes ago my friend accidentally cracked the screen. The warranty is supposed to last for a year, but I have no idea if it will cover something like this. There is no way in hell I'm replacing a TV after 2 MONTHS of having it, that's ed up. Any help would be great.
  1. Does Warranty Cover Cracked Screen Iphone 7
  2. Applecare Cover Cracked Screen

Does Warranty Cover Cracked Screen Iphone 7

Jan 19, 2015  Hi hmw102! We're to hear you've recently dropped your phone but happy to hear you have the insurance coverage! Our insurance does indeed cover lost, stolen, or damaged beyond repair. Did you have a chance to review the link provided by je25? Let us know if you need additional assistance!

Applecare Cover Cracked Screen

  1. What is device protection? Does Verizon offer phone insurance?

    Verizon's device protection options provide coverage for your phone or other device if it's ever lost, stolen, damaged (including liquid damage) or experiences a post-warranty electrical or mechanical malfunction.
    We offer several types of device protection:

    • Total Mobile Protection Multi-Device for Business

    View a comparison chart
    Note: We also offer Smart Home Support for products that don't have a line on your Verizon wireless account. Refer to our Smart Home Support FAQs for details.
    *Visit phoneclaim.com/verizon to check eligibility and the repair option available in your area.

  2. Who is eligible for device protection?

    To be eligible for any of our device protection option, you must enroll within 30 days of one of the following:

    • Purchase a new device and activate it on a new or existing line
    • Bring your own device that meets the following criteria:
      • Is fully functioning, without damage (including cracked screens) and free of defects
      • Isn't lost or stolen
      • Is activated on a new line (not an existing line)

    You can also enroll during any open enrollment period. (Open enrollments aren't guaranteed.)
    You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.
    Note: If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

  3. How much does device protection cost, and what's my deductible?

    You'll pay:

    • A monthly fee to be enrolled in device protection (based on the type of protection you sign up for and the type of device you have)
    • A deductible for lost, stolen and damaged claims* (based on device type and whether you receive a replacement or your device is eligible for Cracked Screen Repair, for select smartphones and subject to parts availability)

    You can find monthly pricing and deductibles for your specific device on Asurion's website.
    *Florida residents are also subject to a deductible for post warranty defects claims.

  4. How do I get device protection?

    If your device is eligible, you can sign up for device protection online:

    1. Go to the Products & Apps page in My Verizon.
    2. Scroll down to the Device Protection section, and select the device protection option you want from the dropdown.
    3. Tap or click Get it now.
    4. Select the line(s) you want to add device protection to.
    5. Tap or click Confirm Purchase.

    You've successfully added device protection to your line.

  5. What is a device protection open enrollment period?

    Typically, you must sign up for device protection within 30 days of activating your device. However, occasionally we offer open enrollment periods, when you can enroll your fully functioning device in one of Verizon's device protection programs, if the device satisfies the open enrollment criteria.
    Open enrollment periods may happen at certain times throughout the year, but they aren't guaranteed to take place.
    We are currently offering open enrollment from 10/3/19 until 12/1/19.

    Enroll online now.

  6. How do I know if I have insurance coverage / device protection on my device?

    If you aren't sure if you're enrolled in a device protection option or which one you have:

    1. Go to the Products & Apps page in My Verizon.
    2. Tap or click the Manage Your Products tab.

      Note: If you have more than one device on your account, select the device you want to verify device protection for.

    You'll see one of the following device protection options listed in your features if you have one:

    • Verizon Protect
    • Verizon Protect Multi-Device
    • Total Mobile Protection
    • Total Mobile Protection Multi-Device
    • Total Mobile Protection Multi-Device for Business
    • Total Equipment Coverage
    • Wireless Phone Protection
    • Extended Warranty
  7. Where does the device protection charge appear on my bill?

    You'll see a charge for your device protection option listed under the Monthly Charges section for your line. It will be labeled with the name of the option you're enrolled in (e.g., Verizon Protect).

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  8. What type of device will I receive as a replacement?

    Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished devices. You may also receive generic accessories. In general, it's their goal to provide you with a replacement device that is the same color and has the same features. If the same make and model isn't available, a similar make and model will be substituted. Color, feature and accessory compatibility aren't guaranteed.
    Device with a manufacturer's defect* - If you experience a post-warranty defect (electrical or mechanical malfunction), Verizon will replace your device with a Certified Like-New Replacement (a like unit or one of comparable quality).
    *Florida residents: Verizon Extended Warranty (EW) program is not available in Florida; in Florida, coverage for post-warranty defects is provided by the insurance program (WPP) (deductible and claim limit apply).

  9. How do I have my screen repaired?

    During the claims process, you'll be asked a series of questions to determine if your device is eligible for cracked-screen repair.
    Eligibility is determined through the claims process. It depends on the type of smartphone and extent of damage (cracked front screen only). Screen repairs will be completed using original manufacturer parts as soon as the same day.
    If eligible, you'll be offered at least one of the following options to complete the repair:

    • At an authorized repair location
    • By a remote technician
    • Through a mail-in process

    All these options may not be available, and option availability is determined at the time of claim approval.
    You can check your eligibility for cracked-screen repair on Asurion's website.

  10. How do I have my battery replaced?

    You can get help fast at a Verizon Authorized Repair Facility.* You'll get unlimited repairs and replacements for post-warranty defects (electrical and mechanical malfunctions), including battery replacement for battery malfunctions.
    Battery replacement is provided under the Verizon Extended Warranty program. It's available for select smartphones in select locations and is subject to parts availability. Eligibility is determined at the point of the claim.
    *Battery replacement provided under the Verizon Extended Warranty program is available in select locations. In Florida, battery replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply).
    If your device is eligible, you'll be offered at least one of the following options to complete the repair:

    • At an authorized repair location
    • By a remote technician
    • Through a mail-in process

    All these options may not be available, and repair options are determined at the time of claim approval.

  11. What do I do if my phone is lost or stolen?

    Our How to Replace Your Device page has instructions for what to do if your device is lost or stolen.

  12. Is there a way to find my phone?

    Refer to our How to Find Your Phone page for possible ways to locate your lost or stolen device.

  13. How do I replace my device if I'm not enrolled in any device protection option?

    If you're not enrolled in a device protection option, there still may be options for replacing your device. Refer to our How to Replace Your Device page for options based on the issue you're experiencing.

  14. Where can I find the Terms & Conditions for the device protection options?

    You can view the Device Protection Terms & Conditions and Tech Coach Terms of Service online.

  15. How do I cancel my device insurance / device protection?

    You can cancel your device protection option at any time online. Upon canceling, you'll receive a prorated refund of your monthly fee.
    Note: If you cancel your device protection, your current device won't be eligible again, except possibly during future open enrollments. Open enrollments aren't guaranteed.

    1. Go to the Products & Apps page in My Verizon.
    2. Tap or click the Manage Your Products tab at the top of the page.
    3. If you have multiple lines on your account, select the line with the device protection option you want to remove.
    4. Find the device protection option you wish to remove, and tap or click Remove From Account.
    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.
      Note: You can only remove a device protection option from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've canceled your device protection. Your device is no longer protected.